eLearning Module on Services
This eLearning Module has been developed by the Programme for Employers' Activities of the International Training Centre of the ILO in 2011 and revised in 2014.
It is designed to help executives, directors and managers of Employers Organizations (EOs) to build and run their organizations more successfully.
The module follows a step-by-step approach to improving the effectiveness of service provision by EOs. It provides a wealth of practical advice, tools, good practice examples and exercises to accompany EOs in their capacity-building efforts.
It takes approximately one hour and a half to complete the module and the final test.