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Making Microfinance Work (mmw.itcilo.org) is a management training program that is designed to strengthen microfinance managers’ ability to increase the quality and scale of their institution’s outreach.

The “Making Microfinance Work: e-course for managers” is a first one in the series of e-learning modules, which help managers develop a holistic understanding of the different functions that contribute to successful microfinance operations. It provides tools and guidance that managers can use to improve the strategy, marketing, risk management, organizational architecture, efficiency and productivity of their unit, branch or institution. The package aims at providing the learner with quick and “ready to use” learning pills, which should be “digestible” from anywhere.

As a management course, it provides a holistic overview of the many functions that come together to create a successful microfinance institution and the connections between them. It helps managers identify weaknesses in their current performance as well as strategies for improving that performance. Its holistic approach helps prepare managers for the complexity that comes with their jobs.

Module 1: The Manager's Mandate addresses the topic of management.  What are the roles and responsibilities of a manager? And what makes individuals effective in carrying out those responsibilities? This module explores the four functions of management, different management styles and characteristics of effective managers.

Module 2: People management explores how to recruit, develop and motivate people to achieve an institution's mission and objectives. It examines specific techniques for evaluating performance as well as for improving employees' ability and willingness to improve their performance. It will help you also to strengthen your ability to manage other people.

Please enter the course area using your user name and password and enjoy the course from anywhere around the globe!