Social dialogue and tripartism

14 September 2020

Online Certification Course on Conciliation/Mediation of Labobur Disputes for the National Service of Mediation and Reconciliation of Ukraine

Online Certification Course on Conciliation/Mediation of Labobur Disputes for the National Service of Mediation and Reconciliation of Ukraine

27 April 2020

Distance course on dispute resolution system for Mongolia

Distance course on dispute resolution system for Mongolia

1 November 2019

en Industrial Relations Global Toolkit

Why does it matter?

Sound labour relations at the workplace can bring benefits in terms of productivity, reduced conflicts and disputes, improved job satisfaction, and improved decision-making on matters of mutual concern to management and workers.

International labour standards provide the main guiding principles for this curriculum, notably with respect to freedom of association and the effective recognition of the right to collective bargaining, but also other instruments designed to facilitate cooperation, communication and conflict management at the workplace.

Translating those principles – and the body of knowledge developed by the ILO through its research – into practices at the workplace in its member States is a key challenge for the ILO’s development cooperation activities. This toolkit is the result of decades of work of the ILO and its training centre in the design and delivery of capacity building activities for workers, employers and government representatives.

What can you find in the toolkit?

A full spectrum of training activities covering the range of industrial relations topic such as collective bargaining, workplace cooperation, grievance handling, negotiation skills. In addition, PowerPoint presentations, quizzes, icebreakers, games that can you can use to deliver up to date and interactive training sessions that will elicit interest from the audience.

 What can I do with the toolkit?

Better design your training activities, rely on well-proven training methodologies, get inspired by what has been used by ILO in the field of industrial relations, get acquaintance with ILO standards. To summarize: ideas and tools to train more people more effectively on industrial relations and therefore promote the Decent Work Agenda.

How can I access the toolkit?

If you are already register on the ITCILO Ecampus, you can access the toolkit directly by clicking on the following link 


If you have never used the ecampus before, first create your own account at:

Then click on “find courses” and type “Industrial Relations Global toolkit” or use the link provided above.

28 October 2019

en Building effective labour dispute prevention and resolution systems

This course will provide participants with an overview of different dispute-resolution systems. The course will explore how countries can put in place modern and effective mechanisms for preventing and resolving disputes in line with ILO standards.

7 October 2019

en Master in Industrial and Employment Relations 2019/2020

In a fast-changing environment (political, economic, social, cultural, technological and as regards skills requirements), in which governments and workers' and employers' organizations are having to contiuously adapt their strategies, a better understanding of the contemporary trends and challenges presented by different industrial and employment relationships is a compelling need. The International Training Centre of the International Labour Organization (ITCILO), in partnership with the University of Turin, Italy, is offering a Master in Industrial and Employment Relations (MIER). It includes a distance-learning phase and a residential phase at the ITCILO campus in Turin, followed by a second distance-learning phase for the preparation of the Master's thesis. The Master's programme aims to develop specialized, multidisciplinary knowledge of industrial and employment relations from a comparative viewpoint. It will provide participants with a deep theoretical and practical understanding of industrial and employment relations systems globally, by examining recent changes and trends in the major economic/geographical areas. It will also offer a range of learning situations in which participants can enhance their analytical and problem-solving skills. The Master's programme combines the sound academic background of the University of Turin with the ITCILO's international training experience. An international approach has been applied to the content, methodology and composition of the faculty.

9 September 2019

Negotiation skills for the world of work 2019

2 September 2019

en Certification course on conciliation/mediation of labour disputes

24 June 2019

en Tripartism, social dialogue and collective bargaining

This course aims to develop the skills and competencies of trade unions in relation to tripartism, social dialogue and collective bargaining.

es Tripartismo, diálogo social y negociación colectiva

Este curso aspira a contribuir al desarrollo de capacidades y competencias sindicales relativas al tripartismo, el dilogo social y la negociacin colectiva.

fr Tripartisme, dialogue social et négociation collective

Ce cours vise contribuer au dveloppement des capacits et des comptences des syndicats en matire de tripartisme, de dialogue social et de ngociation collective.

24 June 2019

en Certification course on Conciliation/Mediation of labour disputes 2019

This course aims to verify and enhance participants' knowledge of the conciliation and mediation of labour disputes. It will also provide participants with a complete set of conciliation/mediation skills that will be a valuable asset for their present and future careers.

8 April 2019

fr Techniques de négociation pour le monde du travail

Ce cours a pour objectif de dvelopper les capacits et les connaissances des participants en matire de techniques de ngociation et notamment comment les parties peuvent passer d'un style de ngociation positionnelle un style de ngociation qui leur permet d'obtenir des gains mutuels et qui renforce leurs relations.